OmahaNebraska.com here with …
Don Dotson. I’m the owner of Delmich Office Cleaning.
Please tell us how you got into the Omaha cleaning business.
When we started in 2006, we purchased the assets of another company. Delmich combines the names of our two kids, Delana and Michael. My wife and I own the business, and we operate in Omaha and Lincoln. We have about 35 employees, and we don’t use subcontractors. We specialize in cleaning commercial buildings up to 75,000 square feet.
What did you do before owning a cleaning service?
I worked at a company that built boats. Then we bought another boat company and merged with a company in Florida, and I traveled back and forth every week for two to three years, and that got old, so I decided to buy a business. I asked a business broker to find me a company that makes money instead of losing money, and he mentioned a commercial cleaning company in Omaha. I thought, “It’s a cleaning company; how hard can that be?” I found out that it’s much harder than it looks.
How did you manage during COVID?
Actually, during COVID we did really well. We had been cleaning a lot of event spaces like the DC Center, Field Club of Omaha, and Soiree Room, and they shut down for a while. The business offices didn’t need cleaning as often because people were working at home.
So you accommodated your customers during that time?
Yes. But because we used to do air ducts, we had the equipment to fog and disinfect vents and buildings. When COVID came, there was a high demand for commercial cleaning companies that could disinfect offices. We were working not only in Omaha and Lincoln, but also Sioux City, St. Joe, Des Moines, and western Nebraska. When somebody came down with COVID, they needed us to disinfect the whole place before they opened, and they paid us great money. They’d call us at 9 p.m. and say, “We need to have this place open by 9:00 in the morning,” and they were in Sioux City. We’d pack up and go there, disinfect the whole place, and come back to Omaha. We actually made more money during COVID than we did before the pandemic.
What type of offices do you clean?
We focus mostly on cleaning professional offices, medical offices, and daycares. For some of our customers we clean office buildings that are 75,000 square feet and for others we just clean one bathroom once a week.
Three things make us different from other commercial cleaning companies in Omaha.
First, we don’t have contracts. If somebody wants a contract, we can accommodate them, but we don’t need a contract.
If a client ever feels we’re not meeting their expectations, we’ll work diligently to resolve it. In the rare case we can’t align perfectly, we part ways amicably with no obligations on either side.
Second, we don’t hire subcontractors. Our employees are background checked and E-verified, and the same cleaners come in each time.
Third, we encourage our customers to speak directly to the cleaners. If they want things done a certain way, they can tell the cleaners about it or write it in our communication book.
Call Delmich Office Cleaning in Omaha at (402) 934-9770 today to find out why they’re “The Official Cleaners of Clean.”
Delmich Office Cleaning
2436 N 84th St.
Omaha, NE 68134
(402) 934-9770
https://www.delmich.com
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